Visitors /Guest               means any person who contacts Wiser POS, speaks with a Wiser POS sales representative, or provides feedback (e.g. responds to a survey), any person who visits wiserpossystem.com, as well as any other Wiser POS applications or websites that Wiser POS uses and where a link to this Privacy Policy is included, such as websites created for contests or promotional purposes (the “Websites”);

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Customers / Merchants    means any business owner or business that subscribes to the Wiser POS software services or otherwise purchases services from Wiser POS (the “Services”), either through a paid subscription or a trial; and

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Partners                                means Wiser POS third-party business partners, including their employees and representatives.

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Merchant Employees           means  employees of our Merchants that use the Services; and

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In addition to the groups above, this Statement also covers individuals that visit our websites, including https://wiserpos.com (referred to generally as our “Websites”) and our third-party business partners. We may also process information from other individuals for additional purposes, including for research purposes, sweepstakes and events-related purposes that might be separately collected from time to time but are covered as part of this Statement.

For individuals using our WiserPOS  Pay Card and PayOut service, you are authorizing and directing WiserPOS  to obtain information (e.g., transaction data) from any WiserPOS  Pay Card issuing bank or processor in order for WiserPOS  to provide that service to you.  We will use and share any information that we collect from you pertaining to that Service in accordance with our Privacy Notice found here or within the MyWiserPOS  mobile application.

Please note that certain locations where we operate have laws that require us to share specific privacy information and practices with individuals in those locations. To that end, this Privacy Statement is comprised of two sections – a generally applicable statement and a location-specific addendum. Where there are variations for a specific location or additional information that is required to be provided under the applicable country or state law, individuals in that location can refer to the applicable addendum.  Links to the pertinent sections, can be found below:

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• Canada

Please note that our Merchants are independent third parties that maintain their own business practices and policies outside of their relationship with WiserPOS  and their use of the Services.  As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Merchants, who may maintain separate policies and practices.  If you are a Merchant Employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.

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By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement. We may amend this Statement from time to time in line with the “Changes to this Privacy Statement” section below. 

Here are a few other terms we use throughout this Privacy Statement that you should know:

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• “WiserPOS  Payroll and Team Management” refers to a module offered as part of the Services directed to Merchant Employees that includes a number of HR-focused services, including, but not limited to, payroll, benefits administration, card services, scheduling and applicant tracking services.

• Services” refers to services and products (including both hardware and software) developed or administered by us from time-to-time, including:

  • our core point-of-sale (POS) system;

  • payment processing services;

  • our application programming interfaces (“APIs”);

  • associated modules provided as part of our POS system, such as our loyalty, marketing, inventory, invoicing, waitlist and reservations, delivery and WiserPOS  Payroll and Team Management modules;

  • our digital ordering services, such as online ordering, pickup and delivery services, contactless order and pay at the table functionality, gift cards and our mobile application(s);

  • accounts created through our digital ordering services (“Digital Ordering Account(s)”);

  • other mobile application(s) developed as part of the Services, including our Merchant and Merchant Employee-facing mobile applications (e.g., the MyWiserPOS  mobile application);

  • Health, wellness and other benefit products or services developed, or offered, by WiserPOS  or its third-party business partners from time to time for Merchant Employees;

  • Insurance-related services; and

  • Merchant financing (including, but not limited to, WiserPOS  Capital Loans), card products, such as the WiserPOS  Pay Card (as issued by Sutton Bank, Member FDIC, pursuant to license by Mastercard International Incorporated, or any subsequent issuer) and other financial products offered by WiserPOS  or its business partners, including, without limitation, banks and other financial institutions.

(collectively referred to as the “Services”). Please note that certain Services may be facilitated through our Websites or through our third-party business partners.

• “You” and/or “your” is a Merchant, a Merchant Employee, a Guest, a visitor to one of our Websites or other covered data subject.

What personal information we collect will depend on the nature of your interaction with the Services and our Websites. This includes Merchants that sign up to use our Services as well as Merchant Employees that are involved in the Merchant’s operations. This also includes Guests that may independently use our Services or carry out a transaction or interact with one of our Merchants.  While some information is collected automatically or through sources outside of WiserPOS , most is collected when you use our Services or our Websites. A breakdown of the collection has been provided in the sections below. 

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Personal information collected through the Services

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A. Merchants

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If you are a Merchant, we will collect personal information from you in connection with your service agreement and use (or prospective use) of the Services, including, as applicable,

• your name;

• address;

• email;

• date of birth; and

• phone number.

As part of our application process and agreement to provide the Services, we will also collect additional information, such as your tax identification number, national identification number (e.g. Social Security number or passport number), your drivers’ license details as well as your banking and payment card information.

If you are a business partner that is looking to integrate with WiserPOS , we will also collect information, such as your name and contact details, as part of your application to integrate with our Services. 

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B. Merchant Employees

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If you are a Merchant Employee, we collect personal information about you through your use of the Services. This includes:

• your name;

• email;

• phone number;

• employee identification number;

• address;

• date of birth; and

• information relating to your role, such as your job title, wage rates and salary and hours worked.

To the extent you are employed by a Merchant that uses the WiserPOS  Payroll and Team Management module, we may also collect:

• your Social Security number or other national identification number;

• banking information as part of payroll;

• your professional and educational history;

• tax documentation such as your W2 and 1095 tax forms;

• your benefit elections;

• driver’s license information;

• gender;

• marital status;

• disability status;

• ethnicity; and

• your dependent and beneficiary information.

Please note that the actual personal information collected will depend on the specific WiserPOS  Payroll and Team Management services that you or your employer has elected to use. Please contact your employer for additional information.  

For Merchant Employees using the WiserPOS  Pay Card and PayOut Service, in addition to certain information already collected above, WiserPOS  will also collect information about your account and transaction history as part of the Service. For more information about this Service, please see the Privacy Notice here or within the MyWiserPOS  mobile application.

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C. Guests

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We collect information from you through your use of the Services (as provided and developed by us from time to time), which may include the creation of a Digital Ordering Account, your use of our online ordering features and mobile application(s) and other related products, such as our pickup, delivery and on-premise ordering and payment services, and waitlist and reservation features. We may also collect and/or receive your personal information when you place an order with, make a purchase from (including gift cards), or otherwise complete a transaction with our Merchants or participate in their respective loyalty programs.

Depending on which Service(s) you have used, personal information collected may include:

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• your name;

• contact details such as your phone number and email;

• your address and other general location details;

• your payment card information, such as the brand, card number, security code and expiration date;

• transaction information and details (e.g., history of goods/services ordered, date, payment method and amount of payment);

• your date of birth (if you choose to provide it);

• information about your vehicle (for users of our curbside pickup service);

• account and profile information such as your username and password;

• if you are a member of a Merchant’s loyalty program, information in relation to your points balance and redemptions;

• waitlist or reservation details, including dining preferences, special requests and dietary restrictions; and

• your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).

In all cases, the actual personal information collected will vary depending on the Services being used. Depending on the Services being used, personal information may also be linked to your use of the Services across WiserPOS . For example, as a Guest, your payment card or contact information may be linked to a specific loyalty account or Merchant-specific profile around your interactions with that Merchant or the Merchant’s management group.

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To the extent a Guest elects to provide information pertaining to their dietary requirements as part of a reservation or their dining experience that may be found to constitute health or medical-related information under the applicable law, that individual is consenting to having that information used as part of that experience and the Service. 

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Personal information collected through our Websites

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In addition to using the Services, we may also collect personal information when you visit our Websites and request information about our Services, download a white paper, schedule a product demo or subscribe to our media channels (e.g., blogs, podcasts, etc.). This personal information may include:

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• your name;

• email; and

• phone number.

Certain information may also be collected automatically when you visit our Websites. For more information, please see the section of this Statement entitled “Information collected automatically.”

Please note that additional information beyond what is described here will be collected (described in the Merchant section above) as part of our online Merchant application process or through our e-commerce Website.

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Personal information collected from other sources

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Depending on whether you are a Merchant, a Merchant Employee, a Guest or a visitor to one of our Websites, we may also collect personal information about you from third parties including our business partners, data providers, identity verification services, credit bureaus (if applicable), banks and other financial institutions and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us or share your information through various social media channels.

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Information collected automatically

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We collect information automatically when you visit our Websites, use our mobile application(s), complete a transaction, or use our online services, such as online ordering. For transactions, this may include personal information such as your name when a payment card is used.  Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:

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• information about your device, such as your device type/model, number and device ID (e.g., MAC address);

• information about your browser, settings (e.g., language) and operating system;

• your internet protocol (IP) address (including, in some instances, your perceived location);

• unique advertising and related identifiers;

• transactional and purchase information; and

• browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.

Depending on the Services being used or the Websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies. 

We use your personal information first and foremost to provide you with our Services and to manage our business operations. This includes communicating with you as part of those Services as well as for advertising and marketing purposes where permitted under the applicable law or where we have your consent. In all cases, information is used to support our adherence to any legal, compliance or security-related obligations. The actual nature of how we use personal information will depend on the nature of the Services provided to you and may vary depending on if you are a Guest, a Merchant, a Merchant Employee or other covered individual under this Statement. A more detailed breakdown of how we use personal information can be found below. 

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  We use personal information to:

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• Provide, maintain and support our Services, including

  • to provide updates, support and training related to the Services;

  • to determine the eligibility of individuals in relation to their use of certain Services;

  • for contracting and agreement purposes;

  • to process transactions and payments through the Services;

  • to enable our Merchants and our Merchants Employees to access and use the Services, including information that you have provided as part of using the Services; and 

  • to provide online services, including verifying your identity, as well as diagnosing technical and service issues. 

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• Manage our business and for internal operational purposes, including

  • analyzing the performance of our Services;

  • workforce and service development;

  • creating and developing analytics for the benefit of our business and the business of our Merchants;

  • research purposes, including the development of new products;

  • assessing the effectiveness of Services; and

  • improving our Services and Websites.

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• Personalize your experience, including

  • creating a Merchant-specific profile based on your interactions across our various Guest-facing Services, including, but not limited to, when you make a payment at one of our Merchant’s restaurants, join a waitlist or make a reservation, complete a digital order or join one of our Merchant’s loyalty programs. Guest profiles are limited to a specific Merchant or a Merchant management group that you have visited or used as part of the Services.

  • using transactional data and order histories to provide recommendations when using our Services or those of our Merchants;

  • using information about your dining experience (including waitlist and reservation information) to personalize your experience at our Merchant’s restaurants (including in relation to your future dining experiences); and

  • using analytics and profiling technology to personalize your online experience on our Websites.

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• Advertise and market to you, including

  • sending you marketing communications, either directly or through a third-party service provider, in relation to our existing or new Services that we think might interest you;

  • displaying advertisements for WiserPOS  or third-party services in our digital ordering services and mobile applications; and

  • enabling our Merchants or our business partners, either directly or through a third party, to advertise their products and services to you.

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Any communications sent to you pursuant to this section shall either be permitted under the applicable law or with your consent. Please see the “Your rights and choices” section of this Statement for more details on opting out of these communications and updating your preferences.

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• Communicate with you or provide information you have requested, including

  • providing notifications in relation to your purchases or the Services;

  • sending you white papers and other materials from our Websites;

  • providing you with our newsletters, podcasts and other subscription materials;

  • sending you digital receipts; and

  • responding to feedback that you have provided in relation to our products or Services or those of our Merchants.

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• For legal, compliance and security-related purposes, including to

  • comply with our legal obligations, including under anti-money laundering, know-your-customer or similar laws in any relevant jurisdiction;

  • secure and protect our network and systems;

  • identify and protect against fraud and other crimes;

  • establish, exercise or defend legal claims;

  • perform our contractual obligations; and

  • monitor and report compliance issues. 

In certain instances, WiserPOS  will share the personal information it collects from you or otherwise processes from you in order to provide our Services or fulfill the other purposes within this Statement. If you are a Guest, this includes sharing personal information with our Merchants and Merchant Employees as well as with third-party partners that are authorized by the Merchant to access your information. We also maintain a number of relationships with third-party service providers as well as business partners that we use to provide, support and improve our Services. 

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WiserPOS  may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:

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• with our Merchants and our Merchants’ Employees for the purposes of providing the Services to you, fulfilling your requests and for the other purposes described in this Statement. As part of providing the Services (for example, when you complete a transaction at a Merchant’s restaurant or through our digital ordering services, join a waitlist or complete a reservation), WiserPOS  will share your order information or details about your reservation with the Merchant. This may include personal details such as your name, contact information as well as information about your dining experience, including reservation details, dining preferences and special requests.  In certain cases, where a Merchant is part of a larger management group, this may include sharing that information with other restaurants within that group as part of your future dining experiences;

• with our third-party business partners in order to provide, maintain, improve and expand our Services;

• with third-party integration partners selected by the Merchant or with whom you do business where WiserPOS  is instructed to share your information as part of the Services;

• with our parent, subsidiary, or affiliate companies, agents (if any) for the purposes outlined above;

• with third parties to provide, maintain and improve our Services, including service providers who access information about you to perform services on our behalf or on behalf of our Merchants, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services.  Please note:

  • If you are a Merchant Employee whose employer is using the WiserPOS  Payroll and Team Management module, we will share your information with benefits, payroll and other employment-related service providers.

  • If you are a Merchant that applies for financing through WiserPOS ’s platform, we will share your information (including personal information) with the lender. As part of the application, a credit report will also be requested from third-party credit bureaus to determine your eligibility for such financing.

• in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business; or

• if we believe it is authorized or necessary to:

  • protect our rights or property, or the security or integrity of our Services or our Websites;

  • enforce the terms of our terms of service or other applicable agreements or policies;

  • protect us, users of our Services or the public from harm or potentially prohibited or illegal activities;

  • investigate, detect and prevent fraud and security breaches; or

  • comply with any applicable law, regulation, legal process or governmental request (including, for example, a court order, subpoena, or search warrant).

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We may also share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files with third parties for the purposes described in this Statement.

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For individuals using the WiserPOS  Pay Card and PayOut Service, please see our Privacy Notice here or within the MyWiserPOS  mobile application for information on how we disclose your information for the purposes of providing that Service. 

We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services. 

WiserPOS and third parties described in this Statement may use cookies, web beacons and other tracking technologies as part of providing the Services and for the purposes described in this Statement.  We may use these technologies:

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• to provide our Services (e.g., authentication within the check-out process);

• to uniquely identify you and/or your device;

• to store your preferences as part of providing the Services;

• for personalization and targeted advertising purposes (including across your devices and applications);

• for security and fraud-prevention purposes;

• to analyze and monitor the performance of our Services;

• to improve and develop new Services; and

• to understand your use of the Services over time.

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Information on how to manage cookies and related technologies within your browser and more generally can be found below along with a more detailed description of how we use these technologies. 

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A “cookie” is a small text file placed and saved in your browser when you access our Websites and potentially the websites of our Merchants, business partners and other third parties. We use both session cookies (i.e., cookies that are stored only for a specific website visit) and persistent cookies (i.e., cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first-party cookies) or set by third parties that collect information on our behalf (third-party cookies), such as Google Analytics.

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There are other tracking technologies, such as web beacons/GIFs, pixels, page tags, embedded scripts, that consist of small transparent image files or other web programming code that record how you interact with websites, mobile applications and services.  They are often used in conjunction with web browser cookies or other identifiers associated with your device.

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As part of using the Services, we use these technologies as well as similar technologies within our Services and across our Websites. Examples include:

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• to provide our Services (e.g., authentication within the check-out process);

• to uniquely identify you and/or your device;

• to store your preferences as part of providing the Services;

• for personalization and targeted advertising purposes (including across your devices and applications);

• for security and fraud-prevention purposes;

• to analyze and monitor the performance of our Services;

• to improve and develop new Services; and

• to understand your use of the Services over time.

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We also use pixels and related technologies as part of session replay services on certain Websites that are used to understand and improve functionality and an individual’s experience on those sites.

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There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser.  For additional information about cookies and how to control their use on various browsers and devices, you can visit http://www.allaboutcookies.org .Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.

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Targeted advertising and your choices

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In certain cases, we allow third-party advertising partners to use cookies, web beacons, and other tracking technologies on our Websites, mobile applications and within our Services to collect information about you and your activities for interest-based advertising or other targeted content.  The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. This information may be shared with ad networks and other content providers.

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If you want to opt out of receiving online interest-based advertisements on your internet browser, please visit and follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements.  Opt-out cookies only work on the specific internet browser and device that they are downloaded onto.

If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt-out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to set the opt-out cookie again on that device. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices or by visiting the settings on your mobile device.

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Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services.  It means that the online ads that you do see should not be tailored to your interests.  We are not responsible for the effectiveness of, or compliance with, any third-parties opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention purposes.

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Do not track

We may use, and we may allow third-party service providers and other third parties to use, cookies or other technologies on our Services that collect information about your browsing activities over time and across different websites following your use of the Services. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Outside of certain opt-out preference settings within the browser used to access our Websites such as the Global Privacy Control noted in the state-specific addendums, we currently do not respond to DNT signals and we may continue to collect information in the manner described in this Privacy Statement from web browsers that have enabled DNT signals or similar mechanisms.

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As part of the Services and other processing described in this Policy, we recognize that you may want to update, correct or otherwise manage your personal information that we process as well as manage how WiserPOS communicates with you. This includes communications relevant to the Services or fulfilling a particular interaction with you as well as marketing communications where we have your consent or as otherwise permitted under the applicable law. Depending on the nature of your relationship with WiserPOS , we may provide you with the capability to manage your personal information directly as part of the Services or by contacting WiserPOS . 

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Managing your information

We want to ensure that you have the necessary tools at your disposal to manage your personal information. We rely on you to ensure that your information is accurate, complete and up to date and ask that you notify us of any changes to your personal information. Your ability to update and manage your personal information will differ depending on your relationship with WiserPOS  and what Services you use. For example,

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• As a Merchant, for certain services, you may access, change or correct certain account information at any time by logging into your account. In other instances, please contact our customer success team

• As a Merchant Employee using the WiserPOS Payroll and Team Management module or other Merchant Employee-facing Services, you have the ability in many cases to access and update your information through the Services. In other instances, please reach out to your Merchant Employer.

• As a Guest, depending on the Services you use, you may be able to access, change and update your information through an account created as part of the Services (e.g., a Digital Ordering Account). If you are a Guest and would like to have your account deleted or have other questions about your Digital Ordering Account, please contact support@WiserPOS.com In certain cases (e.g., WiserPOS), you can also submit a request for deletion of your  Account from directly within our website https://wiserpossystem.com.

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In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.

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Please note that depending on your status, location and applicable law, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations/circumstances where these rights are available, please see the applicable addendums in this Statement.

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Managing communications

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As part of providing the Services, WiserPOS  (whether directly or through a third-party service provider), may send you:

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• Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These marketing communications may include marketing text messages if you have opted in to receiving them. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us at privacy@WiserPOS.com. Opting out of one communication will not necessarily opt you out of all marketing communications.  Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications. If you are located outside the United States, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law.

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In certain cases, our Merchants (including those within a Merchant’s management group) may also send you marketing and promotional communications as part of the Services, including when you visit a Merchant using WiserPOS  or join a Merchant-specific loyalty program. In these instances, please follow the instructions within those messages to opt out or reach out to the Merchant directly.

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• Other communications: As part of your interaction with our Services, you may receive various non-marketing communications from WiserPOS  that may be sent via email or text message. These include:

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For Guests:

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• sending you digital receipts or other messages in relation to Services you engage with;

• notifications sent by Merchants and/or third-party service providers as part of our Services, such as order status, delivery or pick up notifications and information pertaining to our reservation and waitlist services;

• responding to feedback that you have provided in relation to the Services of WiserPOS  or one of our Merchants;

• account or program-specific messages as part of your use of the Services (e.g., loyalty accounts with our Merchants or by setting up a Digital Ordering Account); or

• messages associated with contests, competitions or promotions that you have elected to participate in.

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For Merchants and Merchant Employees:

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• messages relating to WiserPOS ’s services and demo requests (for prospective Merchants);

• on-boarding related messages pertaining to setting up the Services; or

• messages pertaining to Services that you are using or are under your account.

In certain cases, depending on the nature of your relationship with WiserPOS  and the Services being used, you may also receive messages from third-party service providers and business partners.

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For additional information about how we communicate with you, please contact us at privacy@wiserposcom. 

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We implement appropriate administrative, physical and technical security measures to reasonably protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure. 

This Privacy Statement only applies to information collected when visiting our Websites or otherwise using our Services. While visiting our Websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. For example, the websites of our Merchants or business partners that provide services as part of this Statement. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours. 

Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13.  If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.

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We do, however, process personal information about children when it is necessary for the services we are offering, and you provide it to us. For example, if you are a Merchant Employee, we may collect information relating to children if your employer is using the WiserPOS Payroll and Team Management module and you add them as dependents under your benefits policies.    

If you have questions or concerns about our Privacy Statement, our practices or our compliance with applicable privacy laws, you can reach us at:

•         By email:            privacy@wiserpos.com

•         By post:              Attn: Wiser POS Privacy Office

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WiserPOS System, Inc.

580 Harrison Ave, Boston, MA 02118, USA

•          By phone:          (857) 271-6832

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Additional contact points can be found in the addendums.

A downloadable version of this Statement can be found here.

From time to time, we may update, change, modify or amend this Privacy Statement in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Statement may be posted on this website with additional communication. An archived version of our previous Privacy Statement can be found here . Please check this website and this Privacy Statement regularly for updates.

Last updated: January 8, 2024

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1. Privacy addendum for individuals located in Canada

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The provisions below supplement the information provided in the generally applicable portion of our Privacy Statement and apply solely to individuals that are residents of Canada or are otherwise covered under any applicable Canadian federal or provincial privacy laws or regulations, including but not limited to the federal  Personal Information Protection and Electronic Documents Act (“PIPEDA”), Alberta’s Personal Information Protection Act, and British Columbia’s Personal Information Protection Act.  WiserPOS  is committed to collecting, using, and disclosing your personal information in accordance with applicable laws and regulations.

1. Consent

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By using our Services and accessing our Websites, you accept the terms of this Privacy Statement and consent to the collection, use, processing, disclosure and retention of your information as described in this Privacy Statement. Typically, we will provide notice of the purpose for collecting your personal information and/or seek your consent (which may be express or implied, depending on the nature and sensitivity of the personal information) in line with applicable law at the time that we collect your personal information. In certain circumstances, we may collect non-sensitive personal information automatically. In general, you may change or withdraw your consent at any time subject to legal or contractual obligations and providing reasonable notice. Your  withdrawal of consent may impact the ability of WiserPOS  to provide you with some or all of the Services. Upon receiving notice that you would like to withdraw your consent, we will inform you of the likely consequences of your withdrawal of consent. 

WiserPOS  will not collect, use, or disclose your personal information except for the purposes we have identified for collection (including those listed in section 4 of the WiserPOS  Privacy Statement above and/or identified at the time of collection), unless we have received your consent (which may be express or implied, depending on the nature and sensitivity of the personal information) or the processing is authorized without consent.

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1. Accessing and correcting your personal information  

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If you are located in Canada, you have the right to request access to and to correct the personal information that we hold about you, subject to certain conditions and limitations. Subject to the applicable law and the nature of your relationship with WiserPOS , this may include a right to review, correct, update, suppress, delete or otherwise limit our use of your personal information that has been previously provided to us. You may also have the right to access information about the ways in which your personal information is or has been used and the names of individuals and/or organizations to which your information has been disclosed.

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WiserPOS  has established an individual rights portal for the purposes of submitting such individual rights requests. The link to WiserPOS ’s individual rights portal can be found here. Individual rights requests can also be submitted to WiserPOS  through the below channels:

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•         By email:            privacy@wiserpos.com

•         By post:              Attn: Wiser POS Privacy Office

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                                          WiserPOS System, Inc.

                                          580 Harrison Ave, Boston, MA 02118, - (United States of America)

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In your request, please specify what information you would like to access or have corrected. We will respond to your request as soon as reasonably practicable, and within the time period required by law. The exercise of these rights is free of charge. Once an individual rights request has been submitted, WiserPOS  may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your request. This may include your name, email address, phone number or other details related to your use of WiserPOS ’s Services or Websites. 

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If we correct your information, we will also send the corrected information to organizations to which we disclosed the information during the year before the date the correction was made.

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Please note that in certain circumstances, we may refuse to act or impose limitations on your rights, as permitted by the applicable law. If we cannot provide you with access to your personal information or are unable to correct your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and outline further steps available to you. If we refuse to act on a request to correct your personal information, we will nonetheless annotate the information, noting the correction that was requested but not made. 

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In certain cases, depending on the nature of your request, there may also be residual information that will remain within our databases and other records, which, due to applicable law or as part of Services that are in the process of being carried out, will not be removed or changed. We will also retain information relating to your request for recordkeeping and compliance purposes.

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1. International transfers 

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. 

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Specifically, the personal information collected as part of the Services or as otherwise contemplated by this Statement is primarily processed and stored in the United States. However, as WiserPOS  is an international organization with business processes, offices and third parties around the world, your information may be sent to any other country in the world where we do business or maintain third-party relationships. When you provide personal information to us through the Services and as part of this Statement, you consent to the transfer of your information and the processing of your information in this manner. Any international transfers made will be in accordance with this Statement and the applicable law. 

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We also impose appropriate safeguards for the transfer of personal information among our affiliates and to third-party service providers in various jurisdictions, and have implemented appropriate contractual arrangements or other measures for such purposes. 

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To obtain a current list of the countries where personal information subject to this Statement is collected, used, disclosed and/or stored, including with our service providers, as well as the purposes for which our service providers outside Canada have been authorized to collect, use or disclose personal information for or on behalf of WiserPOS , please contact privacy@Wiserpos.com. 

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1. Right to challenge compliance and file a complaint

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If you believe any privacy laws relating to the protection of your personal information or the practices described in this Statement have not been respected, you may file a complaint with our Assistant General Counsel, Privacy at the address listed below: 

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• By email: privacy@wiserpos.com

• By post:

                         Attn: Assistant General Counsel, Privacy

                         WiserPOS System, Inc.

                         580 Harrison Ave, Boston, MA 02118, - (United States of America)

• By phone (toll-free): +1 (857) 271-6832

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WiserPOS  may ask you for additional information in order to verify your identity or to provide additional details to help us respond to your complaint. 

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We will investigate all complaints. If, after an investigation, your complaint is deemed justified, WiserPOS  will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. If you are not satisfied with the results of the investigation or the corrective measures taken by WiserPOS , you may exercise the remedies available under law by contacting the Office of the Privacy Commissioner of Canada at the address below:

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Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec 
K1A 1H3
https://www.priv.gc.ca

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If you reside in the Province of Alberta, you may also contact the Office of the Information and Privacy Commissioner of Alberta at the address below:

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Office of the Information and Privacy Commissioner of Alberta
#410, 9925 - 109 Street NW
Edmonton, Alberta
T5K 2J8
https://www.oipc.ab.ca/ 

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If you reside in the Province of British Columbia, you may also contact the Office of the Information and Privacy Commissioner for British Columbia at the address below:

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Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. 
V8W 9A4  
https://www.oipc.bc.ca/ 

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We will retain personal information used to make a decision that directly affects you for at least one year after we make that decision.

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